Thank you for shopping at Habesha Outlets. We want you to love what you buy. If you're not satisfied with your purchase, we’re here to help.
You have 14 calendar days from the date you receive your item to request a return or refund.
To be eligible for a return:
The item must be unused, unworn, and in the same condition that you received it.
It must be in the original packaging, including tags, accessories, and any included materials.
You must provide proof of purchase (order confirmation or receipt).
Certain items are not eligible for return or refund, including:
Perishable goods (such as food or flowers)
Digital products (downloads or services)
Personalized/customized items (e.g. made-to-order clothes or custom gifts)
Gift cards
To initiate a return, please contact us at habeshaoutlets@gmail.com with your order number and reason for return. Our support team will provide you with return instructions.
Customers are responsible for the cost of return shipping, unless the item arrived damaged or defective.
Please do not send items back without contacting us first — unauthorized returns may not be processed.
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved:
Refunds will be issued to your original payment method within 5–10 business days.
Shipping fees (if any) are non-refundable, unless the return is due to our error.
If you haven’t received your refund yet:
First check your bank or payment account again.
Then contact your credit card company — it may take some time before your refund is officially posted.
If you've done all of this and still have not received your refund, please contact us at habeshaoutlets@gmail.com