Terms & Conditions

1. Introduction

Welcome to HabeshaOutlets, your destination for authentic Habesha dresses and accessories. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before placing an order.

2. Product Information

• Our Habesha dresses are handmade by skilled artisans, ensuring authenticity and quality.
• Due to the handmade nature, slight variations may occur, making each item unique.
• Custom orders are crafted based on the measurements provided by the customer.

3. Pricing and Payments

• Prices are listed in USD and are subject to change without prior notice.
• Payments are accepted via major credit cards, PayPal, and secure payment gateways.
• Full payment is required to process your order.

4. Ordering Process

• Accurate measurements are essential for custom orders. A guide on how to measure is available on our website.
• Orders cannot be modified or canceled after 24 hours of placement.

5. Shipping and Delivery

• We ship worldwide, including the US, UK, EU, and Australia.
• Orders are dispatched within 7 days, and a tracking number will be provided upon shipping.
• Shipping is handled through DHL, with delivery times varying by location (typically within 8 days after dispatch).

6. Changes and Fixes

• If you require changes or fixes to your dress (e.g., adjustments to measurements), you may ship the item back to us.
  • The adjustments will be made free of charge.
  • Customers are responsible for the cost of shipping both to and from our facility.
• Please contact us with your concerns before returning the item to ensure proper handling.

7. Refunds and Exchanges

• Due to the custom nature of our products, refunds are not available for made-to-measure dresses.
• Exchanges may be allowed for non-customized items, provided they are in their original condition.

8. Customer Support

• For assistance, please reach out to our support team via email or phone.
• We are committed to addressing your concerns promptly and ensuring your satisfaction.